Beschreibung

» Field Service Engineer / Technician (m/f/d) (North America)

Field Service Engineer / Technician (m/f/d) (North America)

Full time, Permanent · North America

As a Field Service Engineer (North America), you will be the face of Sonplas USA Inc. to our customers, ensuring our advanced machinery runs flawlessly in production. From installation and training to troubleshooting and startup support, you´ll combine hands-on expertise with communication skills to deliver outstanding service. The role offers extensive travel across North America, international training in Germany, and the opportunity to build a global engineering career.

Join our Sonplas USA Inc team and become a key contributor to our mission of providing innovative machinery solutions and outstanding service to our customers in America. You’ll gain hands-on experience with cutting-edge technology, grow your expertise through international training, and make a direct impact on customer success.

Your tasks

You install, maintain, and repair specialized machinery at customer sites throughout North America
You conduct engaging operator training sessions to ensure efficient and safe machine operation
You provide remote technical support and troubleshooting, collaborating closely with colleagues in Germany when needed
You support customers during production startup phases, ensuring smooth and reliable operations
You collaborate with cross-functional teams to address technical issues and continuously improve service quality and efficiency
You create clear service reports and manage customer communications professionally

Your profile

You have a technical qualification in electrical engineering or mechatronics (vocational training, technician, degree or equivalent practical experience
You bring previous experience in field service engineering or technical support roles, preferably within the machinery or industrial equipment industry
You have solid knowledge in mechanical assembly, electrical engineering, pneumatics, hydraulics, control systems, and machine operations
You have basic knowledge of Beckhoff TwinCat or Siemens S7 programming is a plus, and training will be provided to build these skills
You have strong technical skills to troubleshoot and resolve complex technical issues
You have the ability to collaborate effectively and support colleagues during business trips
You have excellent communication and teamwork skills, with strong proficiency in English
You are comfortable with extensive travel (approx. 70–80%) across North America, with occasional international trips to Germany for training and support
You are able to work both independently and collaboratively in a fast-paced Environment
You bring a customer-focused mindset with a commitment to delivering excellent service

We offer

Competitive compensation
Comprehensive health insurance (medical, dental, vision)
401(k) retirement plan with employer contribution
Paid time off including vacation days, holidays, and sick leave
Travel allowances and reimbursement for work-related expenses
Ongoing professional training and certifications, including international training in Germany
Career growth opportunities within a global engineering organization
Supportive team culture with a focus on collaboration and knowledge sharing

Your contact person

Bettina Liegl

Human Resources Officer

Phone: +49 9421 9275-116

Design, assembly and service of special machines

Sonplas develops and supplies customized assembly and testing systems for customers in the automotive, automotive supplier, electronics and aerospace industries.

We offer you the best solutions for your challenges.

Quicklinks

Sonplas GmbH

Phone +49 9421 9275-0

Fax +49 9421 9275199

info@sonplas.de